Customer Testimonials
ZERO ZERO STARS!!
I normally do not leave negative reviews, but my experience with Group 1 Honda Stone Mountain was extremely frustrating and disappointing.
We were quoted around $40,000 for a Honda CR-V, and the quotation clearly showed 0.4 miles on the vehicle. Based on that information, my family and I put a lot of effort into traveling to the dealership. We had our kids with us, including their car seats, and had to arrange an Uber. The trip took approximately 1 hour and 40 minutes.
What makes this even more frustrating is that my wife and I received more than 100 calls from the dealership, ... Read More 
DealerRater - Oct 6, 2026
This dealer redeemed itself. They no longer charge a service fee to pay using a credit card. I understand its under new ownership. I also got a coupon mailer that brought me back. They gave me a huge discount on a oil change which is a first since the 90's, I think. This was very much appreciated with costs going up on everything.
Unsatisfactory service, poor customer service, unreliable reports and diagnostic. I am not satisfied with the service I received. I was ove billed for a defective parts instead of replacing the parts I was charged. My vehicle is 4780 miles and the a/c was not cooling properly.
So many sites to put these. DealerRater seems to be paying google a lot to get shown early, so I'll do it here.
I owned my own shop long ago but that taught me that while dealerships usually focus on sales, it's the shops that bring people back for their next car, and most dealerships seem they couldn't care less about customers' experience with repair and maintenance.. Curry and the former owners of this place both convnced me I never needed to visit again. The frst shop actually lied to my face; the second made it perfectly ... Read More 
DealerRater - Sep 29, 2026
They got me in at my appointment time. Then called me when I they were down about four hours later
The dealership has a great vibe to it the manager and salesman were very helpful in the process. They both made sure I was well taken care of great place to purchase a vehicle.
❌ ZERO STARS!!
I normally do not leave negative reviews, but my experience with Group 1 Honda Stone Mountain was extremely frustrating and disappointing.
We were quoted around $40,000 for a Honda CR-V, and the quotation clearly showed 0.4 miles on the vehicle. Based on that information, my family and I put a lot of effort into traveling to the dealership. We had our kids with us, including their car seats, and had to arrange an Uber. The trip took approximately 1 hour and 40 minutes.
What makes this even more frustrating is that my wife and I received more than 100 calls from the dealership, yet ... Read More 
DealerRater - Sep 21, 2026
Their auto shop staffs and technicians are criminals. They almost killed me and my family with their negligence. I went to change my car front bar stabilizer, 1. They didn't change it and I was charged heavily 2. The technician unscrew the bar and didn't screw it back, thank God it was a weekend I rarely go out with the car. Because of my little knowledge about vehicles i decided to check what they changed, there i found out every nonsense they did. Just want to implore anyone who cares to visit stone mountain Honda Group 1. be vigilant and be ... Read More 
DealerRater - Sep 21, 2026
Great customer service, honest service and this dealership has very reasonable prices compared to other Hinda dealerships. Stone Mountain Honda great job!
I have no problem with the service it’s just that if it takes more than a less than a day or more than day I think you should consider loners service
I have no problem with the service it’s just that if it takes more than a less than a day or more than day I think you should consider loners service
3 hour wait time for oil change! Manager called customer service into meeting while customers are waiting for their vehicles. Everything was not checked as they promised. Brought me the wrong keys/car! Overall very poor experience.
Great service I Bern going here for years never any issues I live they told me about my recall on car
Had a 1 o’clock appointment on september 14 for a recall from Honda. At 6 o’clock they drove me home because the work was not done. The next day I had not heard back about status so I called an text to get update, the service tech stated it was still not done because they were having problems with the software program. I told them I had to have my car back. They said that they did not have loaners. So I said I am coming to get my car, stop the work. So I have my CRV back problem not ... Read More 
DealerRater - Sep 16, 2026
Great communication, comfortable seating area, coffee and water with comfortable inside temperatures. They have a computer area.
The service I received was courteous, very friendly and the epitome of professionalism. All of employees I encountered were engaging and helpful. And my sincere thanks to Shane, Adrian and Sam (??the gentleman who took my payment and walked me to my car).
The service was good and thanks to Keith Nguyen for everything he did for me.
Friendly and professional.salesmen. very helpful. It was easy to do the financial part, also.
Everyone, including the service person that took care of me, is so friendly and personal.
Very good customer service and good price for my honda odyssey.. Will be there again.
2 hours and 15 min wait time, with appointment, for an oil change, is not reasonable. In fact it is rude, disrespectful and inconsiderate on all levels. What is the point of making an appointment if appointments are not considered a reserved spot? That is misleading. Service attendant did not seem at the very least concerned with how ridiculously long it took. It is obvious this is the way it is, which is wrong. I will not be back.
Mike was AWESOME!!! Thanks so much for your kind words and service yesterday!! I’ll definitely be back!!
Did I actually have to pay $44 because I waited in the waiting room item # 9968? 😠
Sam was very courteous and informative about upcoming repairs that will keep me and my family safe.
Sam the Service Manager is wonderful! They fixed the problem with my car and waved the diagnostic fee! I am so very grateful!
Great friendly and fast service. Thank you Mike. Will definitely be back, back, back, back.
It was a busy Saturday and I got a flat tire and showed up at the service center without an appointment. I was taken care of and it felt like they went above and beyond in taking care of me.
The service manager was great, but the time it took to change my oil was in excess of three hours, that’s pitiful.
I made an appointment to get an oil change and have my tires rotated. I arrived on time but my car sat in the service drive thru for 45 minutes before they moved it outside. The car wasn't ready for over two hours. My service manager said they had a lot of appointments. Needless to say I will be looking for somewhere else to get service.
My experience with this dearly ship was satisfactory and would recommend this service with most Honda owners
Mike Cosper is Fantabulous as usual. Giving updates and future service recommendations at certain miles.
Went in for routine maintenance on my 2023 Honda Pilot. I worked with my regular service representative Sam Kivlighan. As always, Sam was pleasant and great to work with. He kept me informed on the progress of my service, and advised me of the results when they were finished.
friendly professional, caring, I love the way the staff interact with each customer and grease them with a smile. Great customer service number one dealership on my list.
I prefer having my Acura serviced here because of the convenience, but the service department is luxury-like.
I had a good experience. The wait was longer than I would have liked but the waiting area was very comfortable.
I was very impressed with how courteous and professional everyone was. There were quite a few customers and therefore a little bit of a wait, but Sam and other associates kept all customers informed on where they were in the que.
The service advisor recommended services individually instead of offering bundled packages that could have saved me money. It felt like the focus was on charging more rather than providing the best value and customer service.
I recently purchased a vehicle from this dealership as a first-time buyer, and what should have been an exciting experience turned into a disappointing one.
During the sales process, the salesperson provided information about the vehicle that later turned out to be incorrect. That information influenced my decision when choosing the vehicle. When we brought this to management’s attention, they did not deny that the information provided was inaccurate. However, the situation was addressed very casually and nothing was done to resolve the issue.
When my relatives, who came with me since my parents are not here, tried to ... Read More 
DealerRater - Mar 7, 2026
Phil, My salesman picked me up from home for a smooth transition, and my Finance manager Mustafa made it happen! Thank you so very much, Tyler
Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY!
No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong.
Finally we were done there and headed out to pick up the car. Was told by the ... Read More 
DealerRater - Jun 16, 2025
Des was very professional throughout the hole process of buying my new Odyssey Eliteeeeee...come see this guy, very humble man
Dez was spectacular! She was very patient with us and very relatable as we navigated the car buying process!
Dez was great, as well as the other staff. They worked with my budget and gave me a great deal. Would highly recommend!
Phil, Ray and Winston made my process so good and smooth, those 3 men gets the job done. I enjoyed working with them. Hit them Up
Had a deal with them on a new 2024 black van, they agreed on price of 50k, then switched the vin # and tried to sell me a new van with scratches on it, they still had the original one on lot In perfect condition, but now wanted 2000 more for it, when it was priced the same as the other one on their website, were unwilling to negotiate, I had already closed my loan and had ck in hand and drove 2.5 hrs to be swindled by them. Be careful doing business there. They did not honor original offer. Misleading, thought they were ... Read More 
DealerRater - Jan 1, 2025
We were greeted by an amazing salesman named fred who helped us, didn’t judge and explained when we asked questions one of the best sales persons I’ve ever met. They made the process simple and easy and helped me out on saving expenses. I really recommend this dealership!!
This dealership is scamming people, and when called on it they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details.
Me and my wife bought a new Honda CRV from Stone Mountain Honda. I didn't realize they are not Carry Paul anymore that should have been my first hint..., and unfortunately, our experience was far from satisfactory. Upon reviewing the paperwork a few weeks after our purchase, I noticed a $1,895 charge for a protection plan. We had not received any documentation about this plan during the buying process, ... Read More 
DealerRater - Aug 22, 2024
If I could give zero I would for this dealership and the whole Honda service department. No accountability for their defective car. No empathy for clients that don’t have transportation due to their faulty vehicle. And no chance I will ever buy a from this or any location in the future. Do not get suckered in by false advertising on their reliability and service.
The dealership was not willing to negotiate -- their "excuse" was that they just lowered the price of the vehicle $300 same week. They were also not honest about price - price of vehicle kept changing by all the add-ons, and extremely high "document fee", which is pure profit to dealership. Finance was never available by phone, kept making "errors" on contract (not sure if it was intentional or not), and wouldn't directly answer questions about warranties or other details and kept warranty prices hidden. Will be canceling the warranties next week. Car was ... Read More 
DealerRater - May 17, 2024
DO NOT BUY THEIR SERVICE PLAN!!! IT’S A FRAUD!!!
Finance guy, Floyd, told me a 10 month/60K mile service plan would cost about $15 a month. Never told me The total cost. And when I signed my contract, I didn’t sign the paper contract. I signed a tablet so people don’t really Scroll up and down to see the whole contract especially when they’re being told they’re signing one thing and an actuality they’re signing something completely different. A couple of days after I got my paper contract, I decided to look at it and ... Read More 
DealerRater - May 1, 2024
We put a deposit down of $500 for them to hold a car for us on Thursday and by Saturday they sold the car and wouldn't give us our $500 back. GM said that it would be in the mail in about a week and rhe fabricating sales rep named Tony Henry told us to come get the check. We get there and they said the controller is out so they can't give it to us.. I would not recommend their customer service to anybody.
Traded my car in on February 21, 2024 it has been 36 Days and they still have not funded my deal. The check for the old car has still not made it to Honda Finance and has now flagged my credit. Going to seek out legal options at this point. What a xxxxty finance manager they have.
Brought my 2019 Ridgeline in for “emissions system problem” message on dashboard. The dealership Carey Paul Honda became Stone Mountain Honda during the service. My service advisor was let go/ quit during the service and no one relayed that information to me. Took 7 days for repairs and an exorbitant amount of money for a vehicle that was purchased at this dealership and all services were performed there.
Mrs. Pat Shabazz was the only person that tried to assist me during this process. Jeff Hendricks , service manager did not even call me back. Poor experience. I will not support or spend any ... Read More 
DealerRater - Dec 4, 2023
Brought my car in for a set of new tires and rear brakes. I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could clean I thought… a closer look turns out they had scratched multiple rims and one run had 2 chips to it like they had been hit with a tool of some sort in the process of completing the service. I addressed this before l acing calling the advisor Ruddy back out to look at my findings. He went ... Read More 
DealerRater - Aug 5, 2023
Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle.
We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could ... Read More 
DealerRater - Jul 21, 2023
We bought a 2022 Honda Passport. We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this older couple. Thank you, Nick. Daryl and Bernard were also a pleasure to deal with. Great place!!!!
Sales person pushed my husband to buy maintenance plan and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tried to help.
****ABSOLUTE WASTE OF TIME / HORRIBLE CUSTOMER SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Isaiah that I wanted to come out and see the vehicle in person. I also explained that it would take me over an hour to drive to their location, so I needed confirmation that the vehicle was in stock and present on the lot. Isaiah checked, and told me that the vehicle was available, and would be there when I arrived. About 25 minutes into my drive, I received ... Read More 
DealerRater - May 11, 2023
Part 1 So I took my vehicle in to get a oil change and the tires rotated, when I got home I realize that my tires had not been rotated one of my tires had a flat and the plug was still on that same tire same location, now my question is did I get a oil change and my car just get reset??? I will be going back tomorrow 2/ 25/ 23 First time customer at this location not a good impression.. Unhappy customer
Service Specialist Billy Hummel and team did a terrific job with service recently on my 2008 Honda Fit. Pleased to discover that a dealership service center would be one of my first places to go for repairs. Billy and team worked hard with me to get quality repairs done at sensible prices, especially for such an older car.
Shout out to Sales Manager Jamal Wilson. I called when he was very busy and he took the time to help me and quickly address my needs. I wish more dealerships had professionals like Jamal. Kudos to Carey Paul Honda for having such a great team!
This is not where you want to buy a car from, this place is full of liars. I feel sorry for them because someone can get hurt the way they conduct business. I attempted to buy a car from this dealership that did not make it home before the lights came on the dash board, check engine and abs. Car went to service, and the return call I got back was no lights were ever on...Now they are acting like they don't want to give me back my down payment for a car I don't have and ... Read More 
DealerRater - Nov 20, 2022
So many red flags we ignored and I’m so angry with myself. We ended up buying a 2021 Honda Accord LX. When we test drove the car the tire pressure light was on. I was told it would be diagnosed and fixed. I assume they just put air in the tire because the very next day the tire pressure light came back on. I was told the car was a nonsmoker car and that was a fat lie. I turned the heat on the next day and had the smell of cigarettes blasted in my face. The car now smells ... Read More 
DealerRater - Nov 16, 2022
I purchased a 2020 Dodge Challenger Wide Body Scat Pack with a Shaker hood from this dealership for $48,000 dollars. This car happened to be the sales manager’s car that he traded in. Less than a week later, the widebody fender flew off on the highway. 3 days later, the second one flew off. The remaining 2 are about to come off. They keep telling me to take it to a Dodge Dealer because it is covered under the warranty. I have and it is not covered under the warranty. Then they told me that since I bought it As-Is with only 30,000 miles ... Read More 
DealerRater - Jun 21, 2022
Bait and switch? I saw a vehicle on Honda certified that was supposed to be at this dealership. I drove there, and no one knew anything about the vehicle, so 'it must be a mistake'. I sent an email later to see if the vehicle was on the lot, thinking it might have been so new that it wasn't showing up on their inventory. I included the link in my message to make sure we were talking about the same car. The sales rep responded that "Yes, it is available to drive. When can you come?" I ... Read More 
DealerRater - Jun 17, 2022
Very worst service experience received by finance and accounts team. No proper response any of the queries and they doesn’t even call back if we leave the message. Very slow in providing resolution for the reported issue.
My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price.
My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than ... Read More 
DealerRater - May 1, 2022
I had an awesome experience at Carey Paul Honda. I have purchased 3 new vehicles there because I love the professional and caring service of all of the staff. This time I brought a 2022 HR-V. Great service from Ms. K. Brown and Mr. Cade.
I bought a 2021 Honda Civic Ex for 35,000 (online everyone else is at least 5,000 cheaper) three weeks ago and I didn't know how much front end damage the vehicle had when I purchased. The emblem in front was cracked in several places (I replaced with an aftermarket emblem) and it has several deep indentions on the hood and grill like the previous owner hit something. The car was sold to me with
a clear Carfax and I was told by the salesman that the car was not involved in any accident. The front bumper slightly sags on one side and ... Read More 
DealerRater - Apr 9, 2022
Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire?
My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the ... Read More 
DealerRater - Sep 30, 2021
The people I worked with were nice enough, but it's old school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance it. There's an inventory shortage so I knew I wasn't getting much of a deal, but not only did I pay over MSRP, but they had $2k+ worth of add ons I didn't want they forced me to take. I was also told one interest rate when I was in the showroom and it was a full point ... Read More 
DealerRater - Sep 23, 2021
Terrible service, bought a car 3 wks ago and it had a recall, went to get it fixed & they had the car smelling like gas
absolutely do not come to Carey Paul Honda in Snellville. We went in to buy a Nissan Rogue S listed in the high 18,000s. We test drove it, got ready to buy it, “financial manager” comes back and says there are now an additional 7,000 dollars in fees, including fixing it up to sell it, which were not included in the online price. Final price: almost exactly 26,000 dollars. We didn’t buy it, but if you’re into scams come on down and get any car you want with 7000 bucks added on!!
I had a great experience working with Lee Stokes and William Cade . I came in to ask some questions about my current vehicle, Honda Accord, and walked out with a new CR-V. They were very knowledgeable, professional, and friendly throughout the whole process of the transaction. I would definitely recommend you go see them. See y’all again next year 😀 - Rafael Bell (2021)
This dealership is a class act from one end to the other! Lee Stokes took such good care of us my wife and I both bought cars there on the same day. We'll be back! Thanks Lee.
Even though I moved out of the Snellville area 4 years ago….it’s still Carey Paul Honda for me.
Over the years I’ve purchased 4 vehicles from Carey Paul Honda (Two Hondas for me and one for my daughter). The dealership has a good supply of both used and new cars, but it’s their salesman, Lee Stokes that makes the difference!
Last week I bought my third car from Lee Stokes and a friend of mine was in the market for a used truck and Lee helped us both find what we were looking for and we each drove ... Read More 
DealerRater - Jun 14, 2021
Key was great. Treated us like family and got us the deal we needed and wanted. If you don’t see key brown you are cheating your self. If your reasonable she will work with you !
Went in to talk about trading in my car very nice gentleman named John Fortes assisted me in picking out my perfect car and I look forward to dealing with him again in the future.
Just purchased a 2018 Honda hr-v from the John Fortes he was such a joy. Courteous friendly and efficient and most importantly he was honest. I would recommend him to anyone looking to purchase a new or used vehicle
Had a great experience with John Fortes at Carey Paul Honda. He was so helpful to us. His knowledge of the vehicle, friendly attitude, professionalism, and desire to make us comfortable are just a few of the things we appreciated about him. We highly recommend him.
To say I had a great experience at this dealership is an understatement. As soon as I parked, Aeriel was there to help, with such a welcoming and friendly spirit about herself. She is the type of individual who cares about getting to know you as a person and creates a bond. It felt like we were friends in the first few minutes of meeting! She also comes prepared, and I noticed how knowledgeable she was about the vehicles on the lot, making me feel reassured that we would find the right vehicle for me. Aeriel made sure I was ... Read More 
DealerRater - May 23, 2021
Awesome service! Everyone is super friendly and Aeriel’s incredible! Everything was explained fully in detail and we felt super welcomed the whole time, definitely recommending to everyone I know!
Nick was great. No pressure and helpful. It was a great experience. We will be back again. Overall very happy with the whole experience. Thankful
Nick helped me so much he was very patient very kind and a great salesman . Make him manager asap employee of the month etc . He's amazing at his job
Nick really helped me with what i needed . Highly recommend this guy really nice and welcoming. Love the vibes this guy gives. Give thid man a raise.
Aeriel did an amazing job helping me get my new car and help me get a good deal. Her vibes are amazing and I highly recommend her if you are looking for honest sales representative.
It was quick and easy for me to get a car. She even came to my job to let me test drive my new baby!! She very sweet and made the process easy for me. Shop with Key Brown her email is [email protected] I’m forever following her where ever she go !
Aeriel Evans is AMAZING! I came to purchase my first car and she was determined to help me find one I love that fit my needs. She is very knowledgeable, patient and made the buying process a lot easier than I thought it would be. Overall a smooth, wonderful experience. Thank you so much Aeriel!!!
Great experience. Great guy. Very helpful. Answered all my questions. Nick and Jamal did what they needed to do to make me leave with a car.
Key Brown was phenomenal and they all worked to help me get a better deal than what I Thought I’d have initially. Excellent service!
Key Brown is amazing. She gives help as if you’re a friend or family member of hers. I can honestly say that I wouldn’t have gotten my cars without her, she is truly heaven sent!
The people were great! The service was great! The price of the vehicle was great! The overall process was very easy. Great experience! Thanks everyone.
Key Browser was very professional and personable. Our vehicle purchase had to have some cosmetic updates as well as recall maintenance and Key honored all our requests and kept us informed of the progress.
I came in with the vehicle I wanted and Nick immediately pulled up the car we went on a test drive and started all the work. He was pretty good
Very nice, showed me different types of cars and kept it honest. Easy finance quick service. He was very friendly and make me feel very comfortable!
Came in looking for a van and Nick made it easy. He quickly gave us the best deal he could, worked with our trade in and had us in a new van the next day.
The experience here was great !!! love the car I got ! I highly recommend to get a vehicle here . You have to get your car from Key Brown real family treatment
I started looking for my next vehicle in January and had spoke to several different dealers initially but Ms. Aeriel was and is the only salesperson who followed up with me from then until now. Theres a honda dealership 5 minutes from my house but since Aeriel was helpful patient and nice I drove over an hour away after work this morning to get my car from her. She picked out the perfect color with all the features I asked for and had it waiting for me to test drive when I showed up. As long as she is selling cars ... Read More 
DealerRater - Apr 22, 2021
I just purchased a 2015 Honda CR-V at Carey Paul Honda with the help of Sales Consultant Nick Brown. He was very knowledgeable, helpful, and personable, and was able to get me a great deal on my new (used) vehicle. I highly recommend both this location and Nick as a sales person.
Carey Paul Honda's saleswoman Key took care of all of my business so well, she was so friendly and helpful, made things as easy as possible, and accommodated to all of my expectations for a car.