Customer Testimonials

The service advisor recommended services individually instead of offering bundled packages that could have saved me money. It felt like the focus was on charging more rather than providing the best value and customer service.

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I recently purchased a vehicle from this dealership as a first-time buyer, and what should have been an exciting experience turned into a disappointing one. During the sales process, the salesperson provided information about the vehicle that later turned out to be incorrect. That information influenced my decision when choosing the vehicle. When we brought this to management’s attention, they did not deny that the information provided was inaccurate. However, the situation was addressed very casually and nothing was done to resolve the issue. When my relatives, who came with me since my parents are not here, tried to ... Read More

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DealerRater - Mar 7, 2026

I recently purchased a vehicle from this dealership as a first-time buyer, and what should have been an exciting experience turned into a disappointing one. During the sales process, the salesperson provided information about the vehicle that later turned out to be incorrect. That information influenced my decision when choosing the vehicle. When we brought this to management’s attention, they did not deny that the information provided was inaccurate. However, the situation was addressed very casually and nothing was done to resolve the issue. When my relatives, who came with me since my parents are not here, tried to ask for clarification, we were dismissed and spoken to in a very disrespectful manner. The level of customer care and professionalism shown in handling the situation was extremely disappointing. As a student making my first major financial purchase, this situation was very stressful for me and my family. Buying a car requires trust and clear communication, and unfortunately that was not the experience I had here. Based on how everything was handled, I would not recommend this dealership.

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Phil, My salesman picked me up from home for a smooth transition, and my Finance manager Mustafa made it happen! Thank you so very much, Tyler

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Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the ... Read More

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DealerRater - Jun 16, 2025

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda!

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Des was very professional throughout the hole process of buying my new Odyssey Eliteeeeee...come see this guy, very humble man

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Dez was spectacular! She was very patient with us and very relatable as we navigated the car buying process!

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Dez was great, as well as the other staff. They worked with my budget and gave me a great deal. Would highly recommend!

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Phil, Ray and Winston made my process so good and smooth, those 3 men gets the job done. I enjoyed working with them. Hit them Up

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Had a deal with them on a new 2024 black van, they agreed on price of 50k, then switched the vin # and tried to sell me a new van with scratches on it, they still had the original one on lot In perfect condition, but now wanted 2000 more for it, when it was priced the same as the other one on their website, were unwilling to negotiate, I had already closed my loan and had ck in hand and drove 2.5 hrs to be swindled by them. Be careful doing business there. They did not honor original offer. Misleading, thought they were ... Read More

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DealerRater - Jan 1, 2025

Had a deal with them on a new 2024 black van, they agreed on price of 50k, then switched the vin # and tried to sell me a new van with scratches on it, they still had the original one on lot In perfect condition, but now wanted 2000 more for it, when it was priced the same as the other one on their website, were unwilling to negotiate, I had already closed my loan and had ck in hand and drove 2.5 hrs to be swindled by them. Be careful doing business there. They did not honor original offer. Misleading, thought they were gonna give me the damaged one, I walked

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We were greeted by an amazing salesman named fred who helped us, didn’t judge and explained when we asked questions one of the best sales persons I’ve ever met. They made the process simple and easy and helped me out on saving expenses. I really recommend this dealership!!

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This dealership is scamming people, and when called on it they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details. Me and my wife bought a new Honda CRV from Stone Mountain Honda. I didn't realize they are not Carry Paul anymore that should have been my first hint..., and unfortunately, our experience was far from satisfactory. Upon reviewing the paperwork a few weeks after our purchase, I noticed a $1,895 charge for a protection plan. We had not received any documentation about this plan during the buying process, ... Read More

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DealerRater - Aug 22, 2024

This dealership is scamming people, and when called on it they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details. Me and my wife bought a new Honda CRV from Stone Mountain Honda. I didn't realize they are not Carry Paul anymore that should have been my first hint..., and unfortunately, our experience was far from satisfactory. Upon reviewing the paperwork a few weeks after our purchase, I noticed a $1,895 charge for a protection plan. We had not received any documentation about this plan during the buying process, and I hadn't noticed the charge at the time of purchase. Despite declining additional services offered by the finance department, I assumed we were not subjected to any extras. When I contacted the dealership for clarification, They informed me that the protection plan included window tinting, a window coating, paint protection, door trim guards, and wheel locks. While I did receive the wheel locks, none of the other services were actually installed before I took possession of the vehicle. I visited the dealership to address this issue and spoke with Sales Manager Kel Edwards. He offered to install the missed items, but since I had never wanted the window tinting or other services, I requested a different resolution. Kel stated that there was nothing more he could do and literally walked away. This was just the beginning of the unprofessional-ism. Frustrated, I approached another manager in the sales area, while Kel said not for me to enter (watch me buddy...) This led to an encounter with General Manager Adrian Bryant. When I explained that I felt scammed because the services billed were not performed, Adrian dismissed my concerns as an error on their part. Sure from your perspective... from mine you scammed me. He suggested that the car had been discounted by approximately $1,800, which he believed covered the missing protection package. I disagreed, as the discount was negotiated against the car’s MSRP, not the protection package. Adrian's demeanor became increasingly unprofessional. He accused me of trying to extract money or upgrades and told me to leave if I didn’t want the services performed. I surely don't want you or anyone associated with you touching my car at this point. When I requested the names of all employees involved, Avery refused and suggested I have my lawyers contact him. As tensions escalated, he threatened to call the police to have me removed from the premises. Ultimately, I decided to leave. In conclusion, my experience with Stone Mountain Honda was deeply unsatisfactory due to what I perceive as deceptive practices and a lack of professionalism. I hope this review helps others avoid this dealership.

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If I could give zero I would for this dealership and the whole Honda service department. No accountability for their defective car. No empathy for clients that don’t have transportation due to their faulty vehicle. And no chance I will ever buy a from this or any location in the future. Do not get suckered in by false advertising on their reliability and service.

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The dealership was not willing to negotiate -- their "excuse" was that they just lowered the price of the vehicle $300 same week. They were also not honest about price - price of vehicle kept changing by all the add-ons, and extremely high "document fee", which is pure profit to dealership. Finance was never available by phone, kept making "errors" on contract (not sure if it was intentional or not), and wouldn't directly answer questions about warranties or other details and kept warranty prices hidden. Will be canceling the warranties next week. Car was ... Read More

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DealerRater - May 17, 2024

The dealership was not willing to negotiate -- their "excuse" was that they just lowered the price of the vehicle $300 same week. They were also not honest about price - price of vehicle kept changing by all the add-ons, and extremely high "document fee", which is pure profit to dealership. Finance was never available by phone, kept making "errors" on contract (not sure if it was intentional or not), and wouldn't directly answer questions about warranties or other details and kept warranty prices hidden. Will be canceling the warranties next week. Car was not ready when they said it would be, and was only minimally vacuumed and outside washed - seats and interior were never cleaned or wiped down. Salesman was friendly, but had limited influence to manager. Dealership is under new ownership with new staff. Would not recommend.

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DO NOT BUY THEIR SERVICE PLAN!!! IT’S A FRAUD!!! Finance guy, Floyd, told me a 10 month/60K mile service plan would cost about $15 a month. Never told me The total cost. And when I signed my contract, I didn’t sign the paper contract. I signed a tablet so people don’t really Scroll up and down to see the whole contract especially when they’re being told they’re signing one thing and an actuality they’re signing something completely different. A couple of days after I got my paper contract, I decided to look at it and ... Read More

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DealerRater - May 1, 2024

DO NOT BUY THEIR SERVICE PLAN!!! IT’S A FRAUD!!! Finance guy, Floyd, told me a 10 month/60K mile service plan would cost about $15 a month. Never told me The total cost. And when I signed my contract, I didn’t sign the paper contract. I signed a tablet so people don’t really Scroll up and down to see the whole contract especially when they’re being told they’re signing one thing and an actuality they’re signing something completely different. A couple of days after I got my paper contract, I decided to look at it and noticed I had a $3000 charge for my service contract. When I did the math, $15 times 72 months equals $1080 so I immediately called back to find out what was going on. Miraculously I could not get in contact with anyone. I was avoided for two whole days until I had to actually go into the dealership and cancel that fraudulent contract. No one gave me an explanation for charging me three times what I was told. I will never do business with this fraudulent company again. Nothing but scam orders. after reading some of the reviews, this seems to be a common practice in the used car business. I believe the finance guys get compensated for selling them. This should be illegal!!

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We put a deposit down of $500 for them to hold a car for us on Thursday and by Saturday they sold the car and wouldn't give us our $500 back. GM said that it would be in the mail in about a week and rhe fabricating sales rep named Tony Henry told us to come get the check. We get there and they said the controller is out so they can't give it to us.. I would not recommend their customer service to anybody.

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Traded my car in on February 21, 2024 it has been 36 Days and they still have not funded my deal. The check for the old car has still not made it to Honda Finance and has now flagged my credit. Going to seek out legal options at this point. What a xxxxty finance manager they have.

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Brought my 2019 Ridgeline in for “emissions system problem” message on dashboard. The dealership Carey Paul Honda became Stone Mountain Honda during the service. My service advisor was let go/ quit during the service and no one relayed that information to me. Took 7 days for repairs and an exorbitant amount of money for a vehicle that was purchased at this dealership and all services were performed there. Mrs. Pat Shabazz was the only person that tried to assist me during this process. Jeff Hendricks , service manager did not even call me back. Poor experience. I will not support or spend any ... Read More

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DealerRater - Dec 4, 2023

Brought my 2019 Ridgeline in for “emissions system problem” message on dashboard. The dealership Carey Paul Honda became Stone Mountain Honda during the service. My service advisor was let go/ quit during the service and no one relayed that information to me. Took 7 days for repairs and an exorbitant amount of money for a vehicle that was purchased at this dealership and all services were performed there. Mrs. Pat Shabazz was the only person that tried to assist me during this process. Jeff Hendricks , service manager did not even call me back. Poor experience. I will not support or spend any money with the company!

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Brought my car in for a set of new tires and rear brakes. I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could clean I thought… a closer look turns out they had scratched multiple rims and one run had 2 chips to it like they had been hit with a tool of some sort in the process of completing the service. I addressed this before l acing calling the advisor Ruddy back out to look at my findings. He went ... Read More

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DealerRater - Aug 5, 2023

Brought my car in for a set of new tires and rear brakes. I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could clean I thought… a closer look turns out they had scratched multiple rims and one run had 2 chips to it like they had been hit with a tool of some sort in the process of completing the service. I addressed this before l acing calling the advisor Ruddy back out to look at my findings. He went back inside to supposedly notify the service manager. It took him so long to come back, I went back inside myself. At this point I’m told the manager was with a customer and he’d view their cameras to see what happened when he “gets a chance”. Now I’m upset because this is not a simple curb rags but a nice size chunk in my rim. After seeing my frustration Ruddy then tells me the service manager is not on the premises and that he’d cal me later after he returns. Which was a lie bc he-Ruddy and another associate had already told me he was with someone. The assistant manager then comes out to basically tell me the chip was already there and was a rock chip. The size and depth of the chip was not even consistent with a rock flying and hit a rim. It was done by a mechanical tool. The next day Ruddy calls to tell me they will have their rim repair guy take a look and assess the damage and call me back to bring the car in. Obviously admitting they did the damage! A week passes he never calls back so I call him. He again says let me get back with my manager and I’ll call you back within the hour. Ok fine. Here it is 3 days later and I have not heard from anyone! I tried to give the time to correct the issue before writing a review but they continue to drop the ball. I will not be returning or will I ever recommend this Carey Paul Honda to anyone! I have spent THOUSANDS of dollars with them for this type of service. Not to mention on two occasions they were supposed to rotate my tires and lasted the service but didn’t complete the rotation. I knew this because one of my tires had a distinct white mark on the inside and I used that as a marker to check each time. They’ve hired some new kids to work on servicing our cars and all they do is horseplay while customers are waiting 4 hours for simple services. Carey Paul Honda just lost a 5 time Honda owner’s business and about to be 6 with the purchase of my graduating sons new Honda we are in the market for. Then on top of that, they intentionally don’t send their service review email when there’s a problem. But, I’m submitting this review everywhere I can find, so that people will know not to come to here. Do better!!!

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Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could ... Read More

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DealerRater - Jul 21, 2023

Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could not with another dealership but I could order an odyssey. Would take about a month or 2 to get there! I told him no thank you. I would just like my deposit back this was not what we had discussed. He said yes no problem. I will tell the sales manager. Sales manager Todd M called me back and said give me a couple of days. We are working with another dealer. Do not worry. I told him I was being ghosted and people were not returning my calls. He said he would "personally" call me back and let me know in a few days. It has now been 2 weeks and I have not received any calls. I did not want to escalate this and make bad reviews. But their bad communication skills and level of deception have left me no choice. It is a shame that this is the treatment my husband, an active duty soldier, is getting. If they had been more transparent and HONEST. I would have possibly continued to work with them. But they keep ignoring my calls and lying. Do not believe their website. The cars are not there.

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We bought a 2022 Honda Passport. We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this older couple. Thank you, Nick. Daryl and Bernard were also a pleasure to deal with. Great place!!!!

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Sales person pushed my husband to buy maintenance plan and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tried to help.

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****ABSOLUTE WASTE OF TIME / HORRIBLE CUSTOMER SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Isaiah that I wanted to come out and see the vehicle in person. I also explained that it would take me over an hour to drive to their location, so I needed confirmation that the vehicle was in stock and present on the lot. Isaiah checked, and told me that the vehicle was available, and would be there when I arrived. About 25 minutes into my drive, I received ... Read More

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DealerRater - May 11, 2023

****ABSOLUTE WASTE OF TIME / HORRIBLE CUSTOMER SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Isaiah that I wanted to come out and see the vehicle in person. I also explained that it would take me over an hour to drive to their location, so I needed confirmation that the vehicle was in stock and present on the lot. Isaiah checked, and told me that the vehicle was available, and would be there when I arrived. About 25 minutes into my drive, I received a call from "Shay" who stated that she was confirming that i was coming to see the Honda Civic so they could pull it around and have it ready when I arrived. I told Shay that I was about 30 minutes away. When I arrived at Carey Paul Honda, I went inside and was introduced to Isaiah. I was escorted to his desk, where i waited...and waited.. Finally, Isaiah returned and said, "I'm sorry, that car is not here. Its being used as a loaner car, and it"s been assigned to a customer..." What? WHAT? WHATTT? I was furious. I spoke with the manager on duty, "Larry" who told me that I could wait and they'd call the customer and have them return the car. WHAT??? After wasting my time, these guys actually thought I'd give them even more time?? WHY would you list a car for sale that is being actively used as a loner car? This makes no sense. I left the location. Minutes later while on my drive home, I received a call from another salesperson that said, "Hi, we are still waiting on you to arrive to see the Honda..." WHAT? I explained to him that I'd already been there and that I was not going to return. Shay was also on the line (they had me on speakerphone) and she continued to talk over me as I was trying to explain the situation. This was extremely frustrating and I threatened several times to end the call. Shay was adamant that they had 2 other vehicles that they wanted to show me and that the car I wanted was actually there. This was a total hot mess. Of course, I refused to return and ended the call. In conclusion, the people at Carey Paul Honda have absolutely no clue as to what they are doing. The customer service is at the level of what you'd expect from a hungry lion in the wild. These people wasted my time and did so with absolutely no regard. This is a dealership, not a "buy here / pay here" lot. There is an expectation of a higher level of service when you go there. Not only did the staff at Carey Paul Honda miss the mark and waste time that I can never get back, but they added insult to injury when they called me after I'd left the dealership and I had to deal with a very unprofessional, rude, and unapologetic "Shay" who identified herself as a supervisor. Not only am I not buying a car from Carey Paul Honda, I'm never buying a Honda at all.. Let's see what Toyota has to offer... My advice to you: FIND ANOTHER DEALERSHIP WHO KNOWS HOW TO SELL CARS...

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Part 1 So I took my vehicle in to get a oil change and the tires rotated, when I got home I realize that my tires had not been rotated one of my tires had a flat and the plug was still on that same tire same location, now my question is did I get a oil change and my car just get reset??? I will be going back tomorrow 2/ 25/ 23 First time customer at this location not a good impression.. Unhappy customer

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Service Specialist Billy Hummel and team did a terrific job with service recently on my 2008 Honda Fit. Pleased to discover that a dealership service center would be one of my first places to go for repairs. Billy and team worked hard with me to get quality repairs done at sensible prices, especially for such an older car.

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Shout out to Sales Manager Jamal Wilson. I called when he was very busy and he took the time to help me and quickly address my needs. I wish more dealerships had professionals like Jamal. Kudos to Carey Paul Honda for having such a great team!

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This is not where you want to buy a car from, this place is full of liars. I feel sorry for them because someone can get hurt the way they conduct business. I attempted to buy a car from this dealership that did not make it home before the lights came on the dash board, check engine and abs. Car went to service, and the return call I got back was no lights were ever on...Now they are acting like they don't want to give me back my down payment for a car I don't have and ... Read More

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DealerRater - Nov 20, 2022

This is not where you want to buy a car from, this place is full of liars. I feel sorry for them because someone can get hurt the way they conduct business. I attempted to buy a car from this dealership that did not make it home before the lights came on the dash board, check engine and abs. Car went to service, and the return call I got back was no lights were ever on...Now they are acting like they don't want to give me back my down payment for a car I don't have and a contract I never signed

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So many red flags we ignored and I’m so angry with myself. We ended up buying a 2021 Honda Accord LX. When we test drove the car the tire pressure light was on. I was told it would be diagnosed and fixed. I assume they just put air in the tire because the very next day the tire pressure light came back on. I was told the car was a nonsmoker car and that was a fat lie. I turned the heat on the next day and had the smell of cigarettes blasted in my face. The car now smells ... Read More

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DealerRater - Nov 16, 2022

So many red flags we ignored and I’m so angry with myself. We ended up buying a 2021 Honda Accord LX. When we test drove the car the tire pressure light was on. I was told it would be diagnosed and fixed. I assume they just put air in the tire because the very next day the tire pressure light came back on. I was told the car was a nonsmoker car and that was a fat lie. I turned the heat on the next day and had the smell of cigarettes blasted in my face. The car now smells like cigarettes. I understand this is a used car but when you pay $35,000 you expect a little more. Again I understand that’s my bad I shoulda taken my money and gone elsewhere and found a 2022 new car. They literally kept us there all day so they could pressure us in. We were there for 8 hours. Financing part came and we had our own loan through the bank. We were offered .99% through Honda. Again I know we shouldn’t have left without having that exact percent but we were there all day and freaking exhausted. He said he’d call us Monday. We called and heard no answer and was told I would receive a call back. Finally got ahold of them Tuesday and we weren’t accepted into the program which I don’t understand how as our credit is great. They all just screwed us over. They have they’re money and they don’t care anymore. Still haven’t heard back about the tire pressure or the smell of smoke.

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I purchased a 2020 Dodge Challenger Wide Body Scat Pack with a Shaker hood from this dealership for $48,000 dollars. This car happened to be the sales manager’s car that he traded in. Less than a week later, the widebody fender flew off on the highway. 3 days later, the second one flew off. The remaining 2 are about to come off. They keep telling me to take it to a Dodge Dealer because it is covered under the warranty. I have and it is not covered under the warranty. Then they told me that since I bought it As-Is with only 30,000 miles ... Read More

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DealerRater - Jun 21, 2022

I purchased a 2020 Dodge Challenger Wide Body Scat Pack with a Shaker hood from this dealership for $48,000 dollars. This car happened to be the sales manager’s car that he traded in. Less than a week later, the widebody fender flew off on the highway. 3 days later, the second one flew off. The remaining 2 are about to come off. They keep telling me to take it to a Dodge Dealer because it is covered under the warranty. I have and it is not covered under the warranty. Then they told me that since I bought it As-Is with only 30,000 miles on it that it is my responsibility. Beware! Don’t do business with this dealer, very poor customer service! I find it very strange that a week later that parts start falling off my car!

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Bait and switch? I saw a vehicle on Honda certified that was supposed to be at this dealership. I drove there, and no one knew anything about the vehicle, so 'it must be a mistake'. I sent an email later to see if the vehicle was on the lot, thinking it might have been so new that it wasn't showing up on their inventory. I included the link in my message to make sure we were talking about the same car. The sales rep responded that "Yes, it is available to drive. When can you come?" I ... Read More

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DealerRater - Jun 17, 2022

Bait and switch? I saw a vehicle on Honda certified that was supposed to be at this dealership. I drove there, and no one knew anything about the vehicle, so 'it must be a mistake'. I sent an email later to see if the vehicle was on the lot, thinking it might have been so new that it wasn't showing up on their inventory. I included the link in my message to make sure we were talking about the same car. The sales rep responded that "Yes, it is available to drive. When can you come?" I had a couple more exchanges with the salesperson, each time attaching the link to the EXACT vehicle I wanted to try. Each time I was told it was on the lot. I finally, in trying to MAKE SURE the vehicle was there, got a response that it had been sold, but I could see others (that were $10,000 more in price). The CarFax report included a stock number and the vin. It indicated that the vehicle had been obtained by this dealership some time ago and had been serviced very recently, with quite a few miles being added (approx 2000). I do not feel confident about dealing with Carey Paul after this experience.

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Very worst service experience received by finance and accounts team. No proper response any of the queries and they doesn’t even call back if we leave the message. Very slow in providing resolution for the reported issue.

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My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than ... Read More

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DealerRater - May 1, 2022

My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than what she had previously said was the out the door cost. Shameful. When I called Larry Bass afterwards, he was unapologetic for wasting our time, unaccountable for his staffer's incompetence, and even tried to gaslight my wife's account of the situation even though we had it in text message. We would have been understanding if he had shown some grace for the situation, instead he was borderline rude and offered no way to rectify the situation. I would recommend to others not to use this place for a potential scam like we had, but if you must, i would avoid Key Brown and anyone else that is under Larry Bass's supervision .

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I had an awesome experience at Carey Paul Honda. I have purchased 3 new vehicles there because I love the professional and caring service of all of the staff. This time I brought a 2022 HR-V. Great service from Ms. K. Brown and Mr. Cade.

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I bought a 2021 Honda Civic Ex for 35,000 (online everyone else is at least 5,000 cheaper) three weeks ago and I didn't know how much front end damage the vehicle had when I purchased. The emblem in front was cracked in several places (I replaced with an aftermarket emblem) and it has several deep indentions on the hood and grill like the previous owner hit something. The car was sold to me with a clear Carfax and I was told by the salesman that the car was not involved in any accident. The front bumper slightly sags on one side and ... Read More

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DealerRater - Apr 9, 2022

I bought a 2021 Honda Civic Ex for 35,000 (online everyone else is at least 5,000 cheaper) three weeks ago and I didn't know how much front end damage the vehicle had when I purchased. The emblem in front was cracked in several places (I replaced with an aftermarket emblem) and it has several deep indentions on the hood and grill like the previous owner hit something. The car was sold to me with a clear Carfax and I was told by the salesman that the car was not involved in any accident. The front bumper slightly sags on one side and also one of the fog lights don't work. I'm very disappointed because of how much I paid for this vehicle that had only 2,500 miles on it when I bought it. I emailed the sales manager I will update if and when I get a response. The car internet price was 33 but change to 35 during negotiations. The car was way over price for the condition the car was in. The tint has bubbles and the fire wall under the car was damaged. Please really give these cars a thorough review before buying. I didn't because the car was just a year old and had under 2500 miles.This has been a nightmare. Update: The car I bought was involved in some type of accident. While I was trying to touch up the deep indentions on the hood, grill, and bumper with touch up paint I noticed that the bumper clear coat was cracked. It looks like shattered tempered glass the size of a baseball in one area of the bumper. The same side of the car where the fog light didn't work which indicates that the fog light bulb was blown from impact. Also the same side where the bumper slightly sags. There are other stratches in the clear coat in that area of the bumper I hope to buff out. I could have sworn it is against the law to sale some one a car that has been involved in an accident and not tell them.

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Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the ... Read More

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DealerRater - Sep 30, 2021

Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the customer service here is trash. Shoutout to the service guy who answered and took a huge sigh on the phone when he initially picked up… i understand people have bad days but we need to know when & where to express that energy. Note: Dont sign up for extended warranty… especially if you have to be somewhere at 9am & the SALES TEAM does not arrive until 9am… imagine needing a service but the sales team needs to be present for it… xxx is this. Lucky i cant leave 0 stars.

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The people I worked with were nice enough, but it's old school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance it. There's an inventory shortage so I knew I wasn't getting much of a deal, but not only did I pay over MSRP, but they had $2k+ worth of add ons I didn't want they forced me to take. I was also told one interest rate when I was in the showroom and it was a full point ... Read More

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DealerRater - Sep 23, 2021

The people I worked with were nice enough, but it's old school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance it. There's an inventory shortage so I knew I wasn't getting much of a deal, but not only did I pay over MSRP, but they had $2k+ worth of add ons I didn't want they forced me to take. I was also told one interest rate when I was in the showroom and it was a full point higher when I went back to F&I. I had driven an hour to get the car I wanted so did the deal and just refinanced out of the crappy loan, but I sure wouldn't recommend this place to anyone that cared about how much they pay for the car they want.

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Terrible service, bought a car 3 wks ago and it had a recall, went to get it fixed & they had the car smelling like gas

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absolutely do not come to Carey Paul Honda in Snellville. We went in to buy a Nissan Rogue S listed in the high 18,000s. We test drove it, got ready to buy it, “financial manager” comes back and says there are now an additional 7,000 dollars in fees, including fixing it up to sell it, which were not included in the online price. Final price: almost exactly 26,000 dollars. We didn’t buy it, but if you’re into scams come on down and get any car you want with 7000 bucks added on!!

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I had a great experience working with Lee Stokes and William Cade . I came in to ask some questions about my current vehicle, Honda Accord, and walked out with a new CR-V. They were very knowledgeable, professional, and friendly throughout the whole process of the transaction. I would definitely recommend you go see them. See y’all again next year 😀 - Rafael Bell (2021)

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This dealership is a class act from one end to the other! Lee Stokes took such good care of us my wife and I both bought cars there on the same day. We'll be back! Thanks Lee.

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Even though I moved out of the Snellville area 4 years ago….it’s still Carey Paul Honda for me. Over the years I’ve purchased 4 vehicles from Carey Paul Honda (Two Hondas for me and one for my daughter). The dealership has a good supply of both used and new cars, but it’s their salesman, Lee Stokes that makes the difference! Last week I bought my third car from Lee Stokes and a friend of mine was in the market for a used truck and Lee helped us both find what we were looking for and we each drove ... Read More

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DealerRater - Jun 14, 2021

Even though I moved out of the Snellville area 4 years ago….it’s still Carey Paul Honda for me. Over the years I’ve purchased 4 vehicles from Carey Paul Honda (Two Hondas for me and one for my daughter). The dealership has a good supply of both used and new cars, but it’s their salesman, Lee Stokes that makes the difference! Last week I bought my third car from Lee Stokes and a friend of mine was in the market for a used truck and Lee helped us both find what we were looking for and we each drove out smiling the next day. Lee is professional and knowledgeable. His careful, quiet listening skills will help you find your next car in record time. Lee responds with superior customer service! A shout out to Basil Williams in the Finance Department ….. he’s pretty awesome too.

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Key was great. Treated us like family and got us the deal we needed and wanted. If you don’t see key brown you are cheating your self. If your reasonable she will work with you !

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Went in to talk about trading in my car very nice gentleman named John Fortes assisted me in picking out my perfect car and I look forward to dealing with him again in the future.

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Just purchased a 2018 Honda hr-v from the John Fortes he was such a joy. Courteous friendly and efficient and most importantly he was honest. I would recommend him to anyone looking to purchase a new or used vehicle

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Had a great experience with John Fortes at Carey Paul Honda. He was so helpful to us. His knowledge of the vehicle, friendly attitude, professionalism, and desire to make us comfortable are just a few of the things we appreciated about him. We highly recommend him.

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To say I had a great experience at this dealership is an understatement. As soon as I parked, Aeriel was there to help, with such a welcoming and friendly spirit about herself. She is the type of individual who cares about getting to know you as a person and creates a bond. It felt like we were friends in the first few minutes of meeting! She also comes prepared, and I noticed how knowledgeable she was about the vehicles on the lot, making me feel reassured that we would find the right vehicle for me. Aeriel made sure I was ... Read More

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DealerRater - May 23, 2021

To say I had a great experience at this dealership is an understatement. As soon as I parked, Aeriel was there to help, with such a welcoming and friendly spirit about herself. She is the type of individual who cares about getting to know you as a person and creates a bond. It felt like we were friends in the first few minutes of meeting! She also comes prepared, and I noticed how knowledgeable she was about the vehicles on the lot, making me feel reassured that we would find the right vehicle for me. Aeriel made sure I was leaving with more than just a car—she guaranteed I’d be driving off in my dream car! She even came in on her day off to make sure we were taken care of! Aeriel is such an asset to this company because she displays excellent customer service skills, and has a passion for job and helping others! I hope to see her move up in the company and help it to accomplish even bigger goals than it already has! Thanks so much again Aeriel! Also thank you to Basil Williams for his swiftness and attentiveness as we prepared to take our new car home! His kindness was appreciated and he made sure we were taken care of as well!

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Awesome service! Everyone is super friendly and Aeriel’s incredible! Everything was explained fully in detail and we felt super welcomed the whole time, definitely recommending to everyone I know!

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Nick was great. No pressure and helpful. It was a great experience. We will be back again. Overall very happy with the whole experience. Thankful

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Nick helped me so much he was very patient very kind and a great salesman . Make him manager asap employee of the month etc . He's amazing at his job

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Nick really helped me with what i needed . Highly recommend this guy really nice and welcoming. Love the vibes this guy gives. Give thid man a raise.

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Aeriel did an amazing job helping me get my new car and help me get a good deal. Her vibes are amazing and I highly recommend her if you are looking for honest sales representative.

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It was quick and easy for me to get a car. She even came to my job to let me test drive my new baby!! She very sweet and made the process easy for me. Shop with Key Brown her email is [email protected] I’m forever following her where ever she go !

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Aeriel Evans is AMAZING! I came to purchase my first car and she was determined to help me find one I love that fit my needs. She is very knowledgeable, patient and made the buying process a lot easier than I thought it would be. Overall a smooth, wonderful experience. Thank you so much Aeriel!!!

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Great experience. Great guy. Very helpful. Answered all my questions. Nick and Jamal did what they needed to do to make me leave with a car.

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Key Brown was phenomenal and they all worked to help me get a better deal than what I Thought I’d have initially. Excellent service!

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Key Brown is amazing. She gives help as if you’re a friend or family member of hers. I can honestly say that I wouldn’t have gotten my cars without her, she is truly heaven sent!

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The people were great! The service was great! The price of the vehicle was great! The overall process was very easy. Great experience! Thanks everyone.

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Key Browser was very professional and personable. Our vehicle purchase had to have some cosmetic updates as well as recall maintenance and Key honored all our requests and kept us informed of the progress.

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I came in with the vehicle I wanted and Nick immediately pulled up the car we went on a test drive and started all the work. He was pretty good

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Very nice, showed me different types of cars and kept it honest. Easy finance quick service. He was very friendly and make me feel very comfortable!

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Came in looking for a van and Nick made it easy. He quickly gave us the best deal he could, worked with our trade in and had us in a new van the next day.

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The experience here was great !!! love the car I got ! I highly recommend to get a vehicle here . You have to get your car from Key Brown real family treatment

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I started looking for my next vehicle in January and had spoke to several different dealers initially but Ms. Aeriel was and is the only salesperson who followed up with me from then until now. Theres a honda dealership 5 minutes from my house but since Aeriel was helpful patient and nice I drove over an hour away after work this morning to get my car from her. She picked out the perfect color with all the features I asked for and had it waiting for me to test drive when I showed up. As long as she is selling cars ... Read More

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DealerRater - Apr 22, 2021

I started looking for my next vehicle in January and had spoke to several different dealers initially but Ms. Aeriel was and is the only salesperson who followed up with me from then until now. Theres a honda dealership 5 minutes from my house but since Aeriel was helpful patient and nice I drove over an hour away after work this morning to get my car from her. She picked out the perfect color with all the features I asked for and had it waiting for me to test drive when I showed up. As long as she is selling cars I will never purchase from anyone else!

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I just purchased a 2015 Honda CR-V at Carey Paul Honda with the help of Sales Consultant Nick Brown. He was very knowledgeable, helpful, and personable, and was able to get me a great deal on my new (used) vehicle. I highly recommend both this location and Nick as a sales person.

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Carey Paul Honda's saleswoman Key took care of all of my business so well, she was so friendly and helpful, made things as easy as possible, and accommodated to all of my expectations for a car.

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I WORK WITH AERIEL EVENS TODAY AND SHE WAS SUPER GREAT. SHE IS SAME AGE AS ME AND WAS VERY HELPFUL, MORE HELPFUL THAN I THOUGHT. SHE EVEN TALK TO ME ABOUT CRYPTO CURRENCY ON THE TEST DRIVE, VERY VERY SMART. AERIEL SHOWED ME THE PERFECT CAR AND WAS PATIENT. NO PRESSURE. SHE HELPED TO EXPLAIN THE DIFFERENCE BETWEEN FINANCE AND LEASE SO I GOT MY NEW CAR WITH THE LEASE! THANK YOU VERY MUCH MISS AERIEL.

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This had hands down been the best experience I’ve had anywhere. The customer service beyond stellar and the saleswoman Key who assisted me is the most amazing salesperson I’ve ever encountered anywhere.

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What an amazing experience. To be honest I thought I was going walk in get a sales pitch, not agree, and walk out. However, this crew made purchasing a new vehicle fun and my family enjoyed it as well. Ariel is very knowledgeable and patient she showed my wife how to use the different functions and apps in the new vehicle. I would recommend this dealership and especially this team to anyone. Ariel, Nick, and Paul, Thank you for making this a wonderful experience.

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I live over 1 hour drive away from Carey Paul Honda so we discussed the deal mostly over the phone. The information they offered was as detailed as it could be. The on-site test drive, trade-in and the whole purchase process was super! Thank you!

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Nicholas was so patient, understanding, and extremely helpful throughout this whole process. He is professional, kind, and has AWESOME Customer service skills & knowledge. Great service overall & I am satisfied!

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Key Brown and Melvin Roberts at the dealership made this process smooth. I told them exactly what I wanted and they made it happen. Great customer service!

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Key Brown and Jack were everything in this process. We had some hiccups but with Basil Williams by their side I’m in a vehicle and a nice one at that. You guys are a all-star team in my book thank you so much and I look forward with working with you all again.

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Keys very professional and reliable. She makes the process smooth and easy as possible. I’d definitely recommend using this dealership to find you a reliable car.

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Got a perfect experience associates Basil and Key real went above and beyond to ensure I got the SUV I wanted. There was a Natural energy and you can tell they wasn’t just tying to sell. That made sure I was happy with what I purchase

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Aeriel Evans made our first-car experience absolutely delightful. She was friendly and eased our nerves about coming to the dealership. Thank you very much!

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Best Honda dealership around Gwinnett. Key got me the right car and for the right price I was asking for go here if you need a good car!

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Very friendly and helpful. Customer service was awesome. Was able to work with me on pricing and helped me get the car I was looking for.

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I had an excellent experience working with the salespeople at Carey Paul. The process was pleasant and seamless from start to finish. I can't recommend Nick highly enough.

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Great experience working with Key purchasing my daughter’s graduation car! The entire process was seamless after searching for weeks for the perfect car for her.

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The sales agent key was very helpful and cooperative. Great experience and got what I was looking for. Jack also was a great help . Thanks

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Friendly, and helpful. Thank you so much nick and paul, keep it up. I came in to test drive a car but ended up going home with one

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My husband and I recently leased a Civic at Carey Paul Honda!! This is our third time coming here and absolutely recommend this location! The staff was great! Marcus, John & his dad, and Basil worked with our budget and we absolutely love our new car!!

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Nick Brown is a great salesman. My experience with him was excellent service. He has sold a few cars to family members. Everyone has been pleased with his service. Don't let him go.

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Tony did a really good job finding me the right Honda for my budget. He worked very hard and efficiently in get the sale done. He was very professional and he knew everything about the car I wanted to purchase.

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Nick Brown did an amazing job with helping me for a car. I recommend going to him for help . He got me the car I needed.

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Key, Jack and Eric all worked with us on our recent car purchase. They were all easily accessible and happy to answer our questions about the vehicle.

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Need a used car? Come here and ask for Key. She made the process painless, quick, and extremely fun!! She’s the absolute best!! Highly recommend.

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Experience was excellent. Key I wouldn’t go to any one else Took your time with us got you what we wanted and fought for our price .

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The car buying process with Key Brown was refreshing and went smoothly. I’ve bought many cars and this was truthfully the best experience. Thanks key

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I had an excellent experience here! Key was my salesperson, and she helped me walk out with a car I love! She was very positive and made my first time buying experience comprehensible. I had shopped around for used cars, but I was surprised to get the best deal and the best rate on a brand new 2020 here at the dealership! I definitely recommend Carey Paul and I thank Key for all her help!

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Very good and her service for today good to us thanks for calling care of us and Barbara . You guys have to work with key. If not you robbing your self lol

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It was good service i was happy they where very nice i appreciate them so down the line i will come back thank😃😃 thanks so much for taking care of barbara

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Ms Brown was wonderful and a delight to work with we came in with min expectations and she exceeded them ! Treats you like family and that’s so rare

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Tony was very helpful and understanding. I was sure if I could buy a car but he gave me the best honest advice than the other salesmen at the other dealers. Tony is very patient and professional. I will be referring people to him to everyone I know.

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This is the 3rd car I've purchased from Tony Henry at Carey Paul Honda. He has been such a great person to deal with. He always make it a great experience. This may be my last car, but if not I'll see you again Tony.

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Had fun working with Tony Henry. He was very honest and professional. Tony made the stressful car buying process so easy for me. He took his time making sure I understand everything I was getting myself into. Proud owner of a new Honda HRV, thanks to Mr Tony Henry.

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Best sales person ever. Got the proce I wanted ahe fault for me thanks again key ! Go se key she treat you like family ! Thanks again

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Carey Paul Honda did a great Jo’s and my salesperson Tony Henry was fantastic. He did everything in the upmost professional manner. Keep up the good work

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Great easy experience! Tony was an excellent salesperson. He knows a lot about Hondas. I was not sure what I needed to do, but he took good care of me.

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Jack was very informative about the car I wanted and provided great help to me! He assisted me with getting my first car. Couldn’t be any happier 🙂

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Thank you Tony for all your hard work in helping me get a new car. I visited 2 others but you stood out as the most professional and knowledgeable. The Carey Paul Honda team did a great job for me. Thanks again

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